Yes, my iPhone glass cracked too...
Hey everyone;
Another week of job hunting, well into this month and still looking. I know things are tight, but this is the longest I have been out of work (when I didn't want to be).
I am finding that Kansas City metro (all of the midwest?) does not seem to be Mac friendly. I have been doing PC work along with the stuff I do on Mac, and can do PC if I have to. but I would rather do Mac. Makes it hard when most companies are Windows based though. I wish there was an easier way to find those companies that have made a commitment to the Mac platform... can anyone help?
Had a fantastic experience with Apple's customer service last week. I bought my iPhone during the early stage of release - yes, I paid the FULL price for it. I felt it was worth it to be an early adopter of the technology. And have loved it every minute. However, about a month ago a small hairline crack developed at the bottom of the glass screen. I figured it was mostly aesthetic though, as it didn't impede its functionality. The only problem was it was exactly where you press most often, the menu bar at the bottom. So inevitably the crack spread and began to prevent me from unlocking it or answer calls. I did a google search and had braced myself to pay the $250 replacement fee and made an appointment and then drove down to the Apple store (Plaza location).
I don't know if it was the extremely patient and polite tone I took, the pleading look or that I had resigned myself to paying the price and wasn't pissed at the outset. The young man I handed it to looked it over and said it would be covered by the guarantee... the unit had no signs of drop damage or abuse (I do take ALOT of caution with it, after all it cost me $600+... and I take care with anything that costs that much) and proceeded to tell me it would be a free replacement! I was so excited that I thought I shouldn't say a thing in case he might change his mind!
And the really great thing is that I had an extra $250 at that point, so I bought a new external hard drive to take full advantage of Time Machine! What a great day!
Anyway, hope that ain't too mundane, but it is only my second post. I thought it was important to get that out there, there has been a lot of negative press on the iPhone and screen breaks/cracks. I wanted to let people know that it isn't all bad.
Have a great Tuesday!