My Experience with Rescuecom

Hello everyone!

So, I am back to work and loving it. New stuff all the time and getting quite masterful with my first venture with SQL. Why was I ever so worried! My experience with relational databases in the past put me past "stumbling" within the first couple of days. Great group of people here to, am happy to be on board.

However, since I did have such a relatively long hiatus for income producing activities, I thought I might stick my toe into the tech support business, see if I could add a few dollars back into the coffers and pay down some of the credit cards. I had an email cross my path for tech support and indicated that I could 'set my own hours' and still make good money.

I have a quite extensive history of Mac support and it has come to my attention that there aren't many folks in my neck of the neighborhood that do, so I thought I would take a shot. Sending in an application with a cover letter that very plainly indicated that this would be very specific situations - weekend and evening hours for Mac support only - it was evident that neither my resume or the cover letter was actually read by anyone.

I had the "initial interview" this morning. Raised some serious suspicions, so I did some googling on the company. Turns out, lots of folks have had some bad experiences with this company.

Oh, the company? Rescuecom

Check out these postings: 

          http://techrepublic.com.com/5208-6230-0.html?forumID=3&threadID=188328&messageID=1931697

Needless to say, I had to add mine $.02. In case you don't want to spend the time on techrepublic.com, here is my post:

I am not surprised by the general tone of most of the comments here. I work full time in the tech business, but after being off work for some months. I thought I would give this a shot for some extra cash to make up for lost wages and stash money in the bank. I noted on my cover letter - which obviously was never read - that I had unique Mac support skills and could work some evenings and weekends.

When I had my phone "interview" the woman who called me didn’t speak enough English to communicate with me! The anticipated 20 minutes the call was supposed to take was used up with my trying to understand what she was saying. I really got hung up on the phone issue, she said that I had to have a specific PDA phone before the second interview... which with my current service, would be another $500 plus... uh, I am trying to make money, not spend it. Besides, I have an internet ready phone (Apple's iPhone), so if they require techs to carry these, they should supply them.

When I told this woman that I wasn't going to buy a new phone for an interview (who ever heard of such a thing), she proceeded to tell me that I could buy one and return it within 15 days for a refund. That really sent off a steady supply of warning bells! Who legitimately would tell someone this?

The difficulty of trying to understand what she was saying was aggravating, to say the least, so I asked to speak to someone else. She ignored my request. I then asked to speak to her supervisor, to which she responded that she was "I am just interviewing for you to do" and asked did I think she had a supervisor. I swear, I had no idea what she meant and thought just more language issues, but she repeated that same statement about 4 more times.

Finally, the frustration apparently was too much for her as well and when I repeated that I couldn't understand her, she told me that she couldn't understand me either and hung up. Yeah... like this is some place that I want to work... NOT.

Thank God for the internet, so that we can research companies before using their services or signing contracts for employment.

Thanks to everyone who posted here!

So beware and proceed with caution, to anyone thinking that this might be a good place to work. There are lots of warning signs...

See everyone soon!

Julie